App Services

Seamless & Global Application Services Aligned To Your business

Our comprehensive service catalogue of managed application services allow our customers to operate IT services across different business units and geographies in a consistent manner, globally.

We have developed our managed services around a "Smart Sourcing" design whereby the scope and scale of the services are aligned with Cloud consumption models.

In this way, you can be assured that our managed services are constantly aligned with your business requirements as well.

 

SAP Basis


 

Managed Services for SAP Basis

NTT Com Managed Services holds SAP Certified Outsourcing Operations Partner certification for Hosting, Cloud and HANA Operations Services.

This demonstrates recognition from SAP of our service delivery capability for critical business applications.

The certification involves an audit by SAP of customer service, support processes and technical knowledge as well as testing of NTT's Enterprise Cloud platform.

Service Levels

Customers benefit from the highest standards of service delivery for SAP Basis and SAP HANA platforms. The service provides:

  • A single contract;
  • A single Service Level Agreement (SLA) aligned to your business objectives; and
  • An integrated, consolidated view of all components via a single customer management portal.

NTT provides designated skilled resources with deep SAP experience that can function as an extension of your own team or organization.

As a SAP Global Partner certified in HANA Operations, Hosting and Cloud Services, we have SAP experts in North America, Europe and Asia/Pacific, available 24 x 7 x 365.

As an early SAP HANA Enterprise Cloud partner and mobile applications provider, NTT can help you implement new SAP innovations, or host and manage existing ones.

We provide the following:

  • Analysis of your existing SAP operation model and identification of potential opportunities for optimization;
  • 24 x 7 systems monitoring: operating system, database, SAP application – design and implementation of a monitoring architecture;
  • Detailed reporting and capacity planning, as well as availability management;
  • Use of SAP Solution Manager and full co-operation with high-level SAP Service and Support as a backup; and
  • Support of SAP deployments on premises, on NTT's Cloud platforms or other platforms such as Microsoft's Azure Cloud.

Together we will define fully transparent and measurable SLAs based on which we will develop an operational model that suits your SAP requirements.

The operational model is constantly reviewed and updated to ensure that it reflects your changing business situation and requirements.



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Contact us today to discuss hosting your SAP in a secure and compliant environment wrapped with professional service levels.





 

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